Corporate Sales FAQs
Getting Started
How does the Corporate Sales Program work?
Our Corporate Sales Program offers a fully self-directed, automated experience that gives you the flexibility to build and finalize your order on your own. Simply create an account, select your desired items, and choose a personalization style if desired. At checkout, estimated lead times, delivery dates, and any applicable discounts will be applied automatically. There is no charge until you place your order, and you'll know the full cost before committing.
Corporate account benefits include:
- Custom Artwork (logo) debossing across an expanded range of styles
- Up to 35% off qualifying orders
- No minimum order quantity
How do I review a sample before confirming a large order?
We advise ordering a single non-personalized unit before committing to a large order. Samples are not complimentary but are returnable as long as there is no personalization and the item meets return eligibility. See our Returns page for details.
Personalization
What personalization options are available for corporate orders?
To view all available personalization options, log into your Corporate Sales account, navigate to the product page, and click Personalize.
What artwork is required for logo personalization?
The artwork must be submitted in black with a white background, in .jpg, .png, .gif, .svg, .webp, or .bmp format, between 200 KB and 5 MB in size.
Where can my Custom Artwork/Logo be placed?
Placement options are shown on the product page after clicking Personalize. We are unable to offer placement options outside of what is displayed.
Can I see a preview of my logo before confirming?
Yes. Upload your artwork file on the product page to see a digital mockup before adding to your cart.
Ordering & Payment
Which payment methods are accepted?
Online orders accept major credit cards (Visa, Mastercard, American Express, and Discover). Payment is required in full at the time of purchase — we do not offer payment terms. For custom production orders, our team may provide an invoice that can also be paid via check or wire transfer.
Do you offer gift packaging?
All orders arrive in curated gift packaging specific to that style. You can preview it on the packaging tab on the product page to get a sense of how the item will be presented. For orders containing multiple debossed initials, individualized labels are placed on the bottom of each box for easy reference.
Production & Shipping
How long will it take to receive my order?
Turnaround time depends on quantity, style, personalization, and stock availability. For your estimated delivery date, enter your address at checkout. Custom production orders where stock is not available can range from 6–26 weeks.
How much will shipping cost?
Shipping options and costs will be presented at checkout after entering your shipping information.
Do you offer international shipping?
Yes. For a full list of countries we ship to and details on international shipping costs and delivery timeframes, please visit our Shipping page.
Tax
Does sales tax apply to my corporate purchase?
Items sold on Leatherology.com and shipped to locations both inside and outside the US, including territories, may be subject to tax in accordance with applicable state and local laws. The final sales tax charged will be displayed in your order confirmation. Shipping charges may also be subject to tax. No tax is charged when purchasing gift cards; however, purchases paid for with gift cards may be subject to tax.
I am tax exempt but was charged tax on my order. What do I do?
You have 30 days from the date of purchase to email sales@leatherology.com to request a tax refund. Your request must include your tax exempt documentation (e.g., Resale Certificate, Sales Use and Tax Exemption Certificate) and your order number. Documentation must be submitted for each order separately. Requests are reviewed and refunded if qualified within 3–5 business days.
